Podsystem customer support

Podsystem M2M introduces “continuous direct support” as part of its FreedoM-2-Manage (F2M) customer support service

Nov 3, 2014

Podsystem M2M‘s free support service provides 18 hours of continuous office hours support daily, as well as 24/7/365 emergency support with M2M and IoT experts

Podsystem M2M, the expert in global mobile connectivity solutions, has today introduced “continuous direct support” as part of its FreedoM-2-Manage (F2M) customer and technical support service.

F2M Support is included free of charge for all Podsystem M2M customers and now comes complete with 18 hours of continuous office hours support, 24/7/365 emergency incident cover and direct access to M2M and IoT technical experts, which includes members of the senior management team.

Podsystem Inc US CEO Sam Colley said, “We pride ourselves on our commitment to support our customers. The relationships we have with our customers are long-term partnerships and we always try to go the extra mile to provide expert support and advice on every aspect of their solution. We have 18 hours of continuous office hours support with 24 hour emergency cover. This, combined with direct interaction between our senior management team and our customers is what makes our support service stand head and shoulders above other M2M SIM card and data providers.”

Podsystem UK Ltd Managing Director, Charles Towers-Clark emphasised the benefits of a well-structured transatlantic corporation, “We maintain close contact and coordination between our US and European offices to ensure that our senior management team can meet any ongoing customer support requirements. Time-zone handovers mean that we are briefed to pick up the phone to any customer enquiry, whichever side of the Atlantic their support needs arise.”

Read the full press release about Podsystem M2M’s “continuous direct support” as part of its FreedoM-2-Manage (F2M) customer support service.